Troubleshooting Common Issues

Troubleshooting Common Issues

I can't sign in

• Make sure you're entering the email address you registered with
• Use the Forgot Password link to reset your password
• Check your spam/junk folder if you requested a verification email

A firearm I deleted is still showing in a share

• Shares update in real time — try refreshing the share link
• If the issue persists, delete and recreate the share

Photos aren't uploading

• Check that your file is JPG or PNG format
• Files larger than the size limit may fail — try compressing the image
• Make sure you have an active Premium subscription if you've hit the free limit

I imported a CSV but items are missing

• Check that your CSV matches the required column format — download the template from the Import page
• Rows with missing required fields (Manufacturer, Model) are skipped

I can't access the site

• MyGunRoom is currently limited to U.S.-based users

The mobile app isn't syncing

• Check your internet connection
• Pull down to refresh on the collection screen
• Log out and log back in to force a full sync